Recorded Webinars

How to Never Lose an Insurance Appeal

March 15, 2018 - Michael Newell RN MSN

LifeSpan Care Management has successfully collaborated on insurance appeals for Medicare, Medicaid, commercial health insurance, long term disability insurance, and long-term care insurance over the last 12 years of practice. Since the Affordable Care Act provision that mandates that care be covered while an insurance appeal is filed, there is an opportunity for care advocates to show value to their clients, with ROI’s upwards of 40/1. An understanding of insurance coverage, clinical care, and validated outcomes measurement tools enables successful advocacy for clients and families who are denied coverage.

Serving as a Client’s Decision Maker: The Pro’s, The Cons and What the Aging Life Care Professional® Should Consider

February 27, 2018 - Deborah Liss Fins, LICSW, ACSW, CMC

Sometimes you know a client best. And you are skilled in supported decision making. Should you take on a formal decision-making role or limit your role?
Many Aging Life Care Professionals struggle with this boundary. Explore what the Aging Life Care Association Standards of Practice say, what Aging Life Care Professionals® do in real life, and how to determine your most appropriate role for your clients and your business.

The goal of this webinar is to help Aging Life Care Professionals understand the pros and cons of taking on a decision-making role with clients and how to integrate into practice.

Supporting Decision Making in Older Adults

January 23, 2018 - Angela Ghesquiere

Many older adults, including those with Alzheimer’s Disease and related dementias and those with intellectual of developmental disabilities (I/DD), may benefit from support with healthcare, financial, and other major life decisions. This training provides an overview on the ways that Aging Life Care Managers™ can assist older clients with decision-making.

The goal for this webinar is to enhance elder service providers knowledge and skills around supporting clients' decision-making.

Starting, Maintaining and Growing a Solo Aging Life Care™ Management Practice

December 6, 2017 - Suzanne Modigliani, LICSW, CMC

The decision to start a solo Aging Life Care Management practice may be easier than the decision to keep it that way. This webinar will consider issues unique to a solo practice, from business plan to marketing to triage to balancing caseload and hiring experts. Consideration will be given to pricing services, emergency coverage, and support for the solo practitioner. It is appropriate for those just starting out as well as an Aging Life Care Professional® facing the pressures of growth.

Cognitive Screening Tools and Neuroanatomical Correlates

November 7, 2017 - Dr. Hossein Samadi, MD

Aging Life Care Professionals® often use cognitive screening tools like the MMSE (Mini-Mental State Examination) and MoCA (Montreal Cognitive Assessment) as part of the assessment process. In this webinar, geropsychiatrist Dr. Hossein Samadi will address how to utilize cognitive screening tools for maximum benefit to the client and family, and to better understand the client's strengths and weaknesses. Dr. Samadi will also discuss how cognitive screening tools can help you evaluate the client's cognition as it changes over time, as well as how these tools correlate with basic neuroanatomy.

Closing the Deal: Making Referrals Stick

October 4, 2017 - Emily Saltz, MSW, LICSW, CMC

Whether you’ve just started your Aging Life Care Management practice and the phone is finally ringing or you’ve been in practice for a while and need to get “back to basics” - you won’t want to miss this event! Many ALCPs are frustrated by not knowing how to “sell themselves” to prospective clients and how to turn those inquiries into paying customers.

Special Pension with VA Aid and Attendance

September 7, 2017 - Amy Cameron O'Rourke and Wendy Deshommes

This webinar will walk Aging Life Care Managers through the VA Aid and Attendance benefit. Aging Life Care Professionals/Care Managers will take away a greater understanding of the benefit and how it can best be utilized to help their clients. The goal for this webinar is that each participant will be able to successfully obtain the Aid and Attendance benefit for their clients.

Break Through Barriers to Billing and Profit: Financial Management for Aging Life Care Managers

April 6, 2017 - Cathy Cress, MSW, & Jack Herndon, MBA

Building a successful Aging Life Care practice depends in part on financial management, whether the practice includes only one or many care managers. In our experience, most care management business owners don't know if their practice is profitable - much less how to improve profitability.

Do this, Not That: Some Legal Considerations for Aging Life Care Professionals and Employers

March 29, 2017 - Hugh Webster, Esq.

This webinar will focus primarily on two key areas of interest: employment issues and avoiding malpractice liability. Employment law topics will include the independent contractor vs. employee classification, and non-competition and non-solicitation restrictions on former employees.

17 Things to know about Medicare in 2017

February 7, 2017 - Eric Hausman

This session will provide detailed, practical information on various aspects of the Medicare program and related insurance including Medicare Part A and Part B, Medigap/Medicare Supplement insurance, Medicare Advantage/Medicare Health Plans and Medicare Part D drug coverage.

A Diabetes Update for Aging Life Care Professionals

January 11, 2017 - Rosanne Toglia MSN, APN, CDE

Join us for this informational webinar on Diabetes including types, prevalence, risk factors and prevention strategies.

Insurance "Check-Up?"

November 16, 2016 - John Toepfer, ARM, CPCU, RPLU

Just like your clients, your insurance program should have an annual checkup too! Insurance professional, John Toepfer will help Aging Life Care Professionals better understand the property and casualty insurance needs of your practice and help you identify potential gaps in your insurance program.

"Cash is King!"

September 28, 2016 - Amy Cameron O'Rourke

my O’Rourke presents important cash management tactics to keep your Aging Life Care® practice strong and stable and ready for growth.

The Current State of HIPAA

August 30, 2016 - Gregory French, CELA, Charlie Sabatino, and Rachel Seeger

The Current STate of HIPAA and Effectively Advocating for Your Clients. Both health care professionals and families of patients have come across what are often called “HIPAA problems.” Like, “I can’t talk to you because of HIPAA.”
Learn the myths and facts about HIPAA -- how to prevent and solve problems, and resources you can draw upon.

The Aging Life Care Professional as a Community Resources Expert

July 26, 2016 - Julie Scott, BS, CMC, CCM

Interested in developing research and resource skills and methods to develop a database of resources? Join us and learn what every Aging Life Care Expert / care manager needs to know about Medicare & Medicaid; practical research techniques to ensure you are recommending the right service given your client’s situation; and skills to build successful relationships with targeted professionals to enhance your ability to serve your client.

Dollars Making Sense: Current Issues, Trends, and Approaches for Long Range Care Planning

May 17, 2016 - Deirdre R. Wheatley-Liss, Esq.

Current Issues, Trends, and Approaches for Long Range Care Planning. By 2020 more than 20% of the US population will be over age 65. The costs of care create huge burdens on families, as well as state and federal governments.

Ethics and Business Alliances in a Changing Care Management Landscape

March 24, 2016 - Emily Saltz, MSW, LICSW, CMC and Julie Gray, MSW, LICSW, CMC

How can care managers/Aging Life Care Professionals® capitalize on new business opportunities and partnerships, thrive as clinicians and business owners, and hold true to our code of ethics and standards of practice? This session will explore common dilemmas care managers/Aging Life Care Professionals face as they expand their scope of services.

Create Your Customer Generator System: How to Build a Process for Finding and Closing New Customers

February 16, 2016 - Chris Williams and Martha Hanlon

For a fresh perspective on how to support and develop small businesses, Amazon bestselling authors Martha Hanlon and Chris Williams will help you discover the proven step by-step system for identifying your real customers, create a compelling connection to them, and know where to find them!

Sexuality and Aging

January 26, 2016 - Kevin W. O'Neil, MD, FACP, CMD

Aging does not eliminate the desire for love or physical intimacy. This presentation will dispel myths and show how sexual health contributes to emotional well-being and health.

Let's Get Social….Media That Is!

November 12, 2015 - Anne Markowitz Recht, LMSW, CMC and Connie Parsons

This webinar will review how blogging, social media, and email are cost-efficient, effective tools to support marketing goals and cultivate valuable relationships with your network of families and referral sources. Learn how one care manager harnessed the power of these tools to grow her practice.

Frontotemporal Degeneration and the Need for Specialized Services

October 21, 2015 - Sharon S. Denny, MA

While frontotemporal degeneration (FTD) is the most common form of dementia diagnosed in people under age 60, it is not well-understood and appropriate services are seriously lacking. FTD causes profound personality changes rather than memory loss in those affected and typically strikes in the prime of a person's career and family life.

Lessons in Liability

September 17, 2015 - Chris Scherer, Esq.

Keep your client relationships positive. The majority of situations that come before the Peer Review Committee are related to billing disputes which can often be prevented by having a good service agreement.

Slow Medicine for Elders – Special Event

August 11, 2015 - Dr. Dennis McCullough, VNA, VNH

Future care for elders will increasingly be the community, often at home. Doing this well requires a different process and new insights into what matters most for elders and families.

Empowering Caregivers Who are Facing Difficult Decisions

July 22, 2015 - Viki Kind, MA

Whether you are caring for someone with a brain injury, dementia, mental illness, or other cognitive impairment, you can learn the framework and four tools to use when making the difficult life, health and end-of-life decisions. This is not a one-size-fits-all solution but can be adapted depending on a person's level of incapacity and the situation. Respect and compassion are the core values of this decision making process.

Long-Term Care Insurance: Helping Clients Get the Most From Their Policy

May 28, 2015 - Jody Hubbard

Drawing on her 16 years as long-term care insurance, broker and expert Jody Hubbard will share her knowledge about long-term policies typical benefits and features.

Implementing Accessibility and Safety for the Long Term Care in the Home

March 24, 2015 - Carolyn Sithong

Effective, non-invasive surgeries, pre-screening procedures, and break through pharmacology discoveries are prolonging life and helping people remain active. However physical structures in homes, including steps, stairs, bathtubs, and low toilet seats, challenge people’s mobility in the home as they age, limiting their overall functional performance in the home and community.

Dental Care for the Geriatric Population and Adults with Disabilities

February 19, 2015 - Christine Harrington, DDS

This webinar will review plaque-related dental disease and techniques for providing oral care to the geriatric population and adults with disabilities.

In Home Caregivers: Advantages of Hiring Legally and the Consequences of Hiring Under the Table

January 13, 2015 - Robert King, Esq.

Attorney Bob King will discuss the legal and tax advantages of hiring in-home caregivers legally. Additionally, Bob will discuss the pitfalls of hiring someone “under the table,” and the legal, wage and hour, and insurance requirements for hiring a caregiver directly.

The Silver Tsunami: The New Face of Addiction

November 6, 2014 - John Dyben

Upon conclusion of this webinar, participants will be able to: Express a better understanding of the aging shift in American demographics and why this is an important issue in healthcare.

Protecting Clients with Special Dietary Needs: Culinary skills & Basic Nutrition for In-home Caregivers

October 14, 2014 - Chef Beth Scholer

Home health caregivers are often asked to prepare meals for clients with special dietary needs such as diabetes, food allergies, or celiac disease. They often do not have the skills or knowledge to accommodate these clients.

5 Tips to Get Your Business Fit

October 7, 2014 - Risa Baker

Owning your own business is hard work. Make sure your time, talent, and resources are effectively and efficiently growing a healthy and fit business–not an unhealthy one.

Efficient Business Practices for Small/Solo Practitioners

June 26, 2014 - Lisa Mayfield

Have you recently opened your care management practice? Are you thinking about opening a practice? Have you been in practice for a while and looking for new ideas for growth?

Role of Assistive Technology in Helping Client’s Meet Independent Goals

May 14, 2014 - Michael Fiore

Learn how assistive technology can enhance client outcomes and promote greater levels of community integration and independence.

Exit Strategies: Planning for best/worst

March 13, 2014 - Rona Bartelstone and Jan Welsh

This session will address the complex details of succession planning to assure successful transition to the next “generation” of ownership and sustainability of the business.

In a Heartbeat: Heart Failure

February 3, 2014 - Elizabeth Bodie Gross

Since the majority of GCM clients have heart failure, it is essential that they understand the etiology, current treatment guidelines, and strategies on how to live a quality life.

Facebook Management and Growth

January 30, 2014 - Connie Parsons

Social media is here to stay. While it may seem a bit daunting, managing and even growing your Facebook page can be easier than you think. This session will focus on Facebook and how it can support your care management agency.

Bugs, Bugs….Infections in the Elderly

December 5, 2013 - Laura Myers, MD

Dr. Myre will review the most common infections in the elderly population, including C. Difficile and MRSA and how an atypical presentation can fool you into missing the infection. The goal of this webinar is to familiarize care managers with the signs/symptoms of infection in the elderly, so care managers can effectively advocate on behalf of their clients with primary care providers.

Long Term Care Insurance: Policy Trends & the Role of the GCM

November 12, 2013 - Stuart Armstrong, CFP®, CLU®, CLU

Long Term Care Insurance can be an effective solution to help families deal with the crisis of paying for extended care costs in the US.

Allowing Natural Death: Could These Three Worlds Change the Way we Care for Frail Elders at the End of Life?

October 16, 2013 - Robin Taft, RN, BS, MS

Despite well documented surveys of Americans regarding their wishes for end of life care that emphasizes comfort and dignity, the majority die in hospital devoid of the comforts they had sought.

What You Don’t Know Can Hurt You – Streamlining Hiring Process

September 11, 2013 - Liz Barlowe, MA, CMC

Tired of hiring the wrong person for a care manager position? Hiring the right person for the job will save you time, money, and clients! Learn hiring strategies that will improve your success in identifying the characteristics needed to be a successful care manager.

Managing Difficult Dementia Behaviors

June 24, 2013 - Teepa Snow, MS, OTR/L, FAOTA

The webinar is designed to help care managers develop improved skills for helping people living with some form of dementia, optimize the quality of life, reduce distressing or challenging situations, and improve interactions and outcomes.

Positioning yourself as an “expert”

May 2, 2013 - Linda Fodrini-Johnson, MA, MFT, CMC

This webinar will help you position yourself as the “expert” in the new senior care environment and offer you the language, as well as tools to help you speak with other professionals and the general public.

Parkinson’s Disease, small tip of Iceberg

March 12, 2013 - Nancy Mazonson, MS, OTR/L and Majorie Sokoll, BLS, BSW, MEd

As research advances, the complexity of the disease and the myriad body systems affected by it present new and greater challenges for treatment. With the aging of society, the incidence of Parkinson’s is increasing. Learn what is known about the arc and progression of this chronic illness and what is new in PD care.

Turning leads into clients

February 20, 2013 - Steve Barlam, MSW, LCSW, CMC

During this webinar, Steve will review the four components of the SPIN model - a selling model developed by British research psychologist Neal Rackham and the four specific types of questions that the PGCM can use in a manner that will lead to increased business.

Soldier’s Stories

January 30, 2013 - Chesea Funk, LICSW and Jennifer Sax, BA

This presentation will focus on the specific issues and unique needs that Veterans may experience as they age and at the end of life. Specific psychosocial considerations and interventions presented will help participants enhance their clinical knowledge and increase competency for working with and caring for Veterans and their families.

More than a website

December 6, 2012 - Connie Parsons

This session will help care managers understand their options in marketing communications and make better use of their marketing dollars for generating new clients. Care managers who are operating their own business need to understand what type of content is important on their websites; be able to identify whether their website vendors are optimizing their site properly in search; and effectively use other modes of communication in their marketing communications programs so that they can make smart allocations of their time and money.

More Medication, different Meds, Less Meds

November 15, 2012 - Lori A. Daiello Pharm.D, BCPP and Amy Cameron O'Rourke, MPH, CMC

This webinar provides information about how an effective partnership with a Pharmacotherapist can enhance the lives of your clients by preventing medical crisis and add value to your business.

Preparing for a PR Crisis

September 20, 2012 - Becky Warren

During this webinar session we will discuss how to help avert a potential PR crisis and help to manage and minimize media exposure during a PR crisis.

Jerry Springer Family

June 19, 2012 - Harold Ivan Smith, DMin, FT

Today’s families are increasingly non-traditional in makeup and behaviors. A terminal illness and anticipating death can elevate tensions between caregivers, family members, medical personnel, and interested others. While many know about the dysfunctional family, some are less aware of the dysfunctioning family which under the strain of illness becomes unstable and predictable.

Develop Clients, Capture Time Effectively

May 16, 2012 - Liz Barlow, MA, CMC

Learn strategies to help cultivate clients through effectively demonstrating value. Verbal and written communication approaches to foster long-term clients will be discussed.

Using mediation with high conflict families

March 7, 2012 - Arline Kardasis, MAT

This program will provide you with new skills for working with challenging families and help you to determine when a mediator might be needed. Mediators frequently refer to GCMs to provide the professional advice needed for families in crises and GCMs can call upon mediators when their clients' needs are not being met due to ongoing discord among family members.

Managing your Cash Flow

February 22, 2012 - Amy Cameron O'Rourke, MPH, NHA, CMC

This webinar is designed to help the care manager set up systems designed to improve cash flow and free up their time to focus on what they love to do which is to Manage the Care of their Clients.

Hoarding Behavior in Elders

January 11, 2012 - Emily B. Saltz, MSW, LICSW, CMC

This session will present an overview of hoarding behavior with a particular emphasis on hoarding and dementia.

Psychopharmacology and Alzheimer’s

November 9, 2011 - About the Presenter

Dr. Kaster will help participants to better understand medication options in treating psychiatric disorders in older adults - review various classes of psychopharm agents and their uses as well as discuss new agents available in treatments of depression, psychosis and dementia.

Techniques to grow your business

October 11, 2011 - Steven Michael Barlam, MSW, LCSW, CMC

Normally Care Managers think of themselves as relationship builders, and this set of skills has served most well in the development of business. Times are changing requiring new and innovative approaches to the shifting landscapes. The challenger role is one that can naturally occur through the evolution of the client relationship.

Starting, maintaining, growing a GCM Practice

September 21, 2011 - Suzanne Modigliani, LICSW, CMC

The decision to start a solo geriatric care management practice may be easier than the decision to keep it that way. This webinar will consider issues unique to a solo practice, from business plan to marketing to triage to balancing caseload and hiring experts.

Risk Management

April 14, 2011 - Liz Barlowe, MA, CMC

Care managers are at particular risk for liability issues as business owners responsible for employees who spend most of their time in the field, unsupervised or the sole practitioner who is consistently dealing with confused individuals.